Frequently asked
Questions about custom orders
Personalization details, production windows, shipping, and checkout through our verified Etsy shop are covered here.
Custom engraving typically follows a stated production window, which we confirm on each listing. Enter personalization details carefully at checkout, because changes after production begins may not be possible.
Domestic U.S. orders ship with tracking once dispatched, and tracking updates appear through your Etsy order page.
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Personalization
Personalization rules
Confirm the engraving text, character limits, and font choices shown on the listing before you place your order.
Orders
Etsy order tracking
Track your purchase from the Etsy order page. Shipping confirmations and tracking numbers are sent there once an order ships.
Care
Jewelry care
Store pieces dry and separate, and avoid contact with perfume, lotion, and water. Care notes are listed with each piece.
Have a question about a specific customization? Reach out and we will confirm the details for your piece.